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Terms and Conditions

Shipping Policy
We ship order to worldwide exclude Africa. Delivery time is subjected to location.

A. Order Handling
1. The handling and production time is no more than i) 10 DAYS from purchase for non-custom made order and ii) 12 DAYS from the date of custom made draft confirmation we received for custom made or special request order. Over the standard timing, we will notify you upon receive your order. The order is dispatched in batch once a week on Saturday or Sunday. Weekly order cut off time is Monday 21:00 (GMT+8) (the ‘Cut Off Time’), order place before cut off time will be dispatched on the coming weekend. After the cut off day, the orders will be dispatched on the next weekend shipment.  Below is the illustration of purchase before cut off (example 1) and purchase after cut off (example 2 & 3). 
B. Standard Shipment
The shipping is defaulted Hong Kong Post with registered standard international airmail unless otherwise specified.

1. Estimated shipping time of standard shipment# for major countries,
- United States, 7 - 14 days.
- Canada, 7 - 14 days
- United Kingdom, 7 - 14 days
- Australia, 7 - 14 days
- New Zealand, 7 - 14 days
- The rest of countries not listed in above, 10 - 21 days

C. Express Shipment
Upgrade shipment of express mail service (EMS) and international express service (i.e. FedEx) is available. The express fee is varying from cities and countries. Please contact us and provide your ZIP code and address for a quote. Please contact our operation section at

1. Estimated Shipping time of EMS# for major countries,
- Australia: 2 - 6 days
- Austria: 1 - 3 days
- Belgium: 2 - 3 days
- Brazil: 1 - 5 days
- Canada: 2 - 8 days
- France: 2 - 10 days
- Germany: 1 - 2 days
- Greece: 1 - 3 days
- Ireland: 2 days
- Mexico: 3 - 4 days
- Netherlands: 2 - 3 days
- New Zealand: 2 - 3 days
- Russia: 1 - 5 days
- Spain: 3 - 5 days
- Singapore: 1 - 2 days
- Sweden: 1 - 2 days
- Switzerland: 1 - 3 days
- Taiwan: 1 - 2 days
- UK: 2 - 5 days
- US: 2 - 5 days
- UAE: 1 - 2 days
D. Estimated Shipping Time# of FedEx
In most of the countries, FedEx provide next day delivery, details please contact operation section at  ops [!at]

E. Tracking
Once the order is dispatched, a notification of shipment and tracking number will be upload to sales platform or by email in 12 hours.  You can track your order online at carrier website, please be noticed that full tracking is not supported by some countries, please contact us or your post office for further details. The certificate of posting (COP) can be provided as per request, should you need the COP, please contact operation section at  ops [!at]

F. Buyer Risks
All the shipment is under C&F international trading term and condition. Buyer takes all the risk once the order is accepted by carrier. If the order has not yet arrived after 30 days from the day of shipment, buyer can request us to initial a cross-broader investigation procedure of the shipment. The investigation may takes up to 3 months. Completed of investigation, our carrier will provide the proof of successful or failed delivery.

#All above time is for reference only, we do not guarantee the delivery make within the time estimation. The actual time of delivery will depend on buyer local postal service quality and others uncontrollable factors includes but not limit to weather, postal checking and custom inspection delay.